Account Management

Delete Your POVella Account

We respect your right to control your data. Follow the steps below to request account deletion.

How to Delete Your Account

Sign in to POVella

Visit povella.net/login and sign in with the email address associated with your account. You can also sign in through the POVella mobile app on iOS or Android.

Go to Profile Settings

Navigate to your Profile page. On the web, click your profile icon in the navigation. In the mobile app, tap the Profile tab at the bottom of the screen.

Select “Delete Account”

Scroll to the bottom of your Profile page and tap “Delete Account”. You will be asked to confirm the action. Once confirmed, your account and all associated data will be permanently deleted.

What Data Is Deleted

When you delete your POVella account, the following data is permanently removed from our servers:

Account information — email address, name, password hash, and profile data
Character profile — personality, career, location, genre preferences, and all onboarding data
Generated stories — all story pitches, story bibles, chapter outlines, and chapter content
Reading history — bookmarks, reading progress, reading sessions, and chapter ratings
Wallet & transactions — credit balance, transaction history, and payment records
Marketplace activity — book listings, reviews, reports, and checkout history
Saved content — saved story ideas and any feedback submitted
Sessions & tokens — all active login sessions and verification tokens

Data Retention

Account deletion is immediate and permanent. Once you confirm deletion:

All data listed above is deleted from our database immediately
Any active subscriptions are cancelled
Remaining credits are forfeited and cannot be refunded after deletion
This action cannot be undone

Note: Anonymized, aggregated analytics data (e.g., total number of stories generated across the platform) may be retained but cannot be linked back to your account. Stripe may retain payment records independently per their own privacy policy.

Need Help?

If you are unable to sign in to your account or need assistance with account deletion, please contact us at [email protected] with the email address associated with your POVella account. We will process your deletion request within 48 hours.